Questions we are often asked

Yes. Enter the collection and delivery postcodes on Get a price and you see the price for each van size straight away, excluding VAT. Routes over 300 miles, Lutons, trucks, extra drops, dangerous goods and regular contracts are priced by the team, usually within the hour.

Ready now means the goods are ready and we send the nearest driver straight away, with collection within 30 to 60 minutes. Book in advance fixes a collection date and time slot for later. Both use the same online price.

No. All prices on the website and on quotes are shown excluding VAT, and VAT is added at the standard rate on the invoice.

Every enquiry gets a reference such as UPD-Q-261104-0001. Quote it when you call, message or ask for a proof of delivery and we find the job at once.

No charge if you cancel more than 30 minutes after booking and the driver is not yet on the way. Within 30 minutes of booking the admin fee is £25, £50 once the driver is on the way, and the full price if the driver is on site. Truck cancellations are on a notice scale in our Conditions of Carriage.

Yes. We provide dedicated subcontract capacity across the UK, with a white-label option (unbranded drivers and paperwork) and your reference on our proof of delivery.

Within 30 to 60 minutes of booking for Ready now jobs, 24 hours a day, 7 days a week. Our drivers are based around Smethwick and the West Midlands, so collections further afield depend on where the nearest van is.

Every UK postcode, from our base in Smethwick, West Midlands. We do not carry outside the UK.

Yes. We run 24 hours a day, 7 days a week, 365 days a year. The online price is the same at any hour.

No. Every UPD Luton van has a tail-lift, so pallets and crates are lowered to the ground at the vehicle. Deliveries are to kerbside or the nearest safe hardstanding.

The sender loads and the receiver unloads. Our driver helps where it is safe to do so. Loading or unloading loose items by hand is charged at £15 per hour for vans and £20 per hour for Lutons.

Yes. The first 30 minutes at each collection and delivery are free, then £15 per hour for vans and £20 per hour for Lutons. Rates for larger trucks are in our Conditions of Carriage.

Yes. Extra drops are £10 each for vans and £25 for Lutons outside London, £25 and £35 inside London. Each drop must be within 5 miles of the route, and the job is priced to the furthest drop. Ask the team when you book.

25 of our own vans up to 3.5 tonnes, from small vans to curtain-sided and box Lutons. 7.5 tonne, 18 tonne and articulated trucks are available through our carriers network.

No. Every job is dedicated: one load, one vehicle, never co-loaded. Your goods go straight from collection to delivery.

Yes. For loads over 3.5 tonnes or more than a Luton can take, we arrange a 7.5 tonne, 18 tonne or articulated truck through our carriers network, under our contract and our proof of delivery. These jobs are quoted by the team.

Pallets wrapped and strapped, loose items boxed and labelled with the delivery address. Tell us the weight, dimensions and number of pieces when booking so we send the right van.

Our work is business transport: pallets, parts, equipment and stock. We can carry boxed personal goods on a dedicated van, but we do not provide packing or a removals service.

Yes. 4 of our drivers hold full ADR, and dangerous goods are carried in line with the UK regulations for the carriage of dangerous goods by road. They must be declared in writing before booking.

The UN number, class, packing group and quantity, and have the Safety Data Sheet ready. Goods must be packed, marked and labelled to the regulations, with the transport document completed by the sender.

Dangerous goods jobs are quoted by the team, not by the online price. Call 0121 663 7780 or send the details through the quote form and we come back with a price.

Yes. Every van is GPS tracked, so the office can give you the driver's position and expected arrival at any time. Call or WhatsApp 0121 663 7780 with your reference.

Every job has a photo POD and a signed POD, on paper and digital. Ask through the POD request page or quote your reference when you call or email info@uk-upd.co.uk.

The driver records the photo and signature at the point of delivery, and the office can send the POD the same working day.

Yes, on request. Tell us when booking and we confirm collection and delivery by email or WhatsApp.

Yes, for regular work. Apply through the Open an account page. Account terms are 30 days end of month, with invoices raised daily for completed work.

By bank transfer against the invoice before or on collection. Our bank details are on the Make a payment page at uk-upd.co.uk/pay. Card payment by phone is also available.

Invoices are raised and sent daily for completed work, with the proof of delivery, unless you ask for a weekly or monthly statement.

Yes. Every invoice is a full VAT invoice showing the job reference, route, price excluding VAT, VAT and total.

Credit terms are withdrawn and all outstanding sums become payable at once. Interest and costs apply under the Late Payment of Commercial Debts (Interest) Act 1998.

Goods insured up to £1,300 per tonne under our Conditions of Carriage. A higher limit can be agreed in writing before transit for an extra charge. An insurance certificate is available on request.

Email info@uk-upd.co.uk with the job reference, photos and evidence of the loss. Loss or damage must be notified in writing within 7 days of delivery and any other loss within 28 days.

Tell us within 48 hours of the expected delivery time and we trace the job straight away. Payment may be withheld for want of a proof of delivery only where non-delivery was notified within that time.

The driver calls the office at once and we contact you for instructions. Returns, rebooks and redeliveries are charged at the rate quoted at the time, and any waiting time applies.