Complaints
Something gone wrong? Tell us.
We would rather hear it from you than lose your business. Every complaint is read by the General Manager.
How it works
- Send the form, or email info@uk-upd.co.uk, with the job reference and what happened.
- We acknowledge within one working day and tell you who is handling it.
- We reply with our findings and what we will do within five working days.
Loss or damage
Claims for loss or damage follow our Conditions of Carriage: tell us in writing within 7 days of delivery, with photographs, and we handle it under our claims procedure.
Urgent
If a delivery is in progress and something is wrong, call 0121 663 7780 now rather than using the form.
Complaint received
Thank you. We will acknowledge it within one working day. Your reference is .