If your spinbit bonus disappeared after you deposited, avoid making another payment until you understand the account history. The key records are the promotion’s terms, your deposit confirmation, bonus status, game activity and any support replies. This guide explains what to save, how to read the relevant conditions and which details can help clarify whether the bonus was cancelled, used, expired or withheld for verification. You can also keep a separate record of any related account communication, including https://www.thebrickhouse.co.nz/.
Start with a complete spinbit evidence file
A missing promotional balance is difficult to assess from memory. Create one folder and save the evidence in date order. Use screenshots that show the full page, your account name where appropriate, the displayed time and the web address. Keep original emails and payment notifications rather than relying only on cropped images.
Save the offer before checking the balance
Record the promotion name, qualifying deposit, bonus percentage, maximum amount, expiry period and wagering rule. The spinbit welcome bonus advertised for New Zealand included up to NZ$3,000 and 150 free spins over three deposits. Each deposit had a NZ$30 minimum and a maximum match of NZ$1,000, but the stages had different percentages: 100%, 125% and 150%.
Match the deposit to the qualifying rules
A deposit confirmation proves that money arrived, but it does not by itself prove that every promotional condition was met. Check whether you opted in through the profile, used the correct payment method and made the deposit while the campaign was active. Also confirm that another bonus was not already active, because the published terms allow only one active bonus.
Check timing, amount and account status
Write down the exact deposit time, amount and transaction reference. The welcome match required at least NZ$30, while the weekend reload also required NZ$30 and offered 50% up to NZ$300. A support request should clearly distinguish the deposit that triggered the offer from earlier deposits, withdrawals or cancelled transactions.
Review wagering and cancellation records
A bonus can appear to vanish because it changed status after play, rather than because the deposit failed. Spinbit’s published welcome terms state that free-spin winnings carry 40× wagering. The match bonus had a four-day expiry, while the spins had to be activated within three days and used within the stated seven-day window.
Separate bonus funds from cash funds
Save the balance history before and after each bet. The terms state that real funds are used first, and a withdrawal can forfeit an active bonus. They also allow automatic cancellation when the relevant balance reaches NZD0.05 or less. That threshold concerns the promotional balance, not general account closure.
Capture the game and withdrawal history
Game records can explain why a bonus was removed or why its value changed. Save the game name, stake, result, timestamp and whether the bet used cash or bonus funds. Do not assume every game contributes equally: eligible slots contribute 100% to wagering, while other eligible games contribute 10%, and progressive jackpots are excluded from qualifying play.
Keep withdrawal and payment evidence together
Save withdrawal requests, cancellation notices and payment-provider messages in the same file. The published NZ bank-transfer withdrawal range is NZ$400–6,000, with a stated €5 fee plus 3.75%. That information is separate from bonus eligibility, but a withdrawal request may show whether the system treated the promotional balance as active.
Check verification and account messages
Verification can interrupt account functions while documents are reviewed. Keep every email, chat transcript and notification that refers to identity, payment ownership, source of funds or an account restriction. Spinbit states that a telephone check may be required, and its terms allow an account to be locked if contact attempts fail for two weeks.
Ask support for specific account records
Request the bonus ID or reference, activation time, cancellation reason, qualifying transaction, wagering progress and the exact term applied. Ask whether the reward was declined, expired, forfeited after withdrawal or removed during verification. A precise request is easier to investigate than a general complaint that the bonus is missing.
Build a clear complaint timeline
Put events into a simple sequence: promotion viewed, opt-in completed, deposit made, reward credited, game played, balance changed and support contacted. Include New Zealand time where possible. Avoid emotional language and do not make a second deposit to test the system. The first record set is usually the cleanest evidence.
When contacting support, state the result you want: restoration of a qualifying reward, a written explanation or confirmation that the promotion was never activated. Attach only relevant records and keep copies of everything submitted. If the response does not resolve the issue, the published terms identify EGIS-FZCO as an alternative dispute-resolution route.
Practical takeaway for a missing bonus
A disappeared spinbit reward should be checked against four points: the exact offer terms, the qualifying deposit, the account’s bonus and game history, and any verification or withdrawal action. Save records before balances or pages change. The strongest request identifies one transaction, one promotion and one unexplained status change. That gives support a focused trail to review and helps you decide whether the explanation matches the published conditions.